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Our Services

We don’t do traditional.

We solve problems, without heavy handed, large-scale deployment of consultant teams.

We don’t believe in hands-off strategic advice. We believe in facing up to realities, identifying issues and solutions. In getting down to work and getting the job done.

We offer lean, agile and accountable teams who understand that results are defined by client satisfaction and only achieved by working in partnership.

Tailored with you

Our approach is personal and every strategy bespoke. We recognise that your vision is unique. We see in ambition the future and in problems opportunity.

With our delivery focus we operate across management structures from the Boardroom, where we establish the strategic context, business ambition and delivery challenges to our consultants working with, and within, delivery teams.

We assess and evaluate, we identify blockages and highlight opportunity, we set out a plan of action and the tangibles of implementation.

We don’t avoid difficult. Experience and our proven delivery frameworks allow us to resolve issues and to embed new ways of working into our clients programmes, teams or service organisations.

And we are happy to take full responsibility for delivery.


Services in detail

Step5 scopes and delivers digital enablement, optimization and transformation programmes that are true to the original business benefits. We set strategic direction, formulate business benefits, build programmes and then we deliver. We know what is important and what metrics really count whether we are delivering a digital service or running a digital programme.

  • Digital Infrastructure, Operations & Service Management

    Service Recovery:

    we assess and rapidly improve Service Management & Operations performance.

    Service Transformation:

    we design and deliver new Service Management & Operations capabilities to engage customers, reduce costs and meet new regulations.

    Business Resilience:

    we design and deliver new Business Resilience capabilities to meet the needs of the business and the broader regulatory framework.

    Contract Management:

    we improve management, systems and performance across the supply chain…

  • Digital Business & Programme Recovery Services

    Programme Recovery:

    we have a unique ability to access and build programme recovery plans that recover complex issues that test the Quality, Cost and Time measures associated with the delivery of programmes and projects.

    Recovery Planning:

    we draw on our cross sectoral and discipline expertise to formulate detailed recovery plans within weeks.

  • Digital Programme & Product Management

    Business Change Management:

    we facilitate scoping and implementation of the organisational, cultural and people changes needed for successful business modification.

    Portfolio Management:

    we help you maximise the value and impact from your project and programme investments, providing you with confidence in delivery of strategy and realisation of benefits within financial, resource and schedule constraints.

    Programme Leadership:

    we ensure that your critical initiatives deliver business results by reducing delivery risk through effective setup, management and controls.

    P3M0: we implement and manage an effective Programme Management Office and its targeted functions. We supplement internal capabilities, delivering increased productivity and value compared to traditional models.

    Enterprise Project Delivery:

    we build the in-house capability to consistently and repeatedly deliver change initiatives to time, cost and quality.

  • Digital Enablement, Optimisation & Transformation

    Digital Strategy and Architecture:

    we build end-to-end implementable Digital Strategies aligned to Business objectives underpinned by technology.

    Systems Integration:

    we not only manage strategy and architecture by plan and implement complex integrated solutions providing the necessary governance and oversight to deliver optimised business results.

    Analytics and Information Management:

    we provide capabilities for unique data analysis and informed data management enabled by disruptive technologies.

    Legacy Systems Transformation:

    we build the capability to consistently and repeatedly deliver change initiatives to time, cost and quality.

Setting the industry standard

Step5’s acclaimed delivery frameworks bring together a wealth of experience, templates, reporting, techniques and tools coupled with use of the industry recognised standard methodologies including APM, Prince 2, ITIL, Cobit, CMMI, SAFE, AgilePfM and more.


We hold delivery, partnership and trust in equal esteem, and in doing so achieve success and build our clients’ reputation.